Items purchased from www.puj.com and shipped to an address in the 50 United States and U.S. Territories (see below on exact locations) can be returned or exchanged within 30 days of the purchase date.
Items purchased from other retail locations need to be returned or exchanged through those retail locations.
Puj will determine if a product is in "used" or un-returnable/exchangeable condition, with the exception of manufacturer's defects (please see our Defective Policy below).
It is suggested returns be shipped insured and using a trackable method that requires a signature upon receipt (for example, UPS, FedEx, and USPS registered mail). Puj is not responsible for lost or damaged packages in shipment . We will not accept returns via COD.
Please allow 5 to 7 days from date of arrival at Puj for either your refund or exchange to be processed.
The customer is responsible for the cost of shipment to Puj. Upon receipt and inspection, Puj will notify you of your exchange and when a new product will be shipped out. Puj will cover the cost of shipping the exchanged product back to the customer.
If the product you received has a defect, please contact us at firstname.lastname@example.org for repair, replacement, and/or refund at our option. All defective items purchased from other retailers need to be returned to those retailers. Puj reserves the right to determine what is normal wear and tear and what is a defective product.
- The 50 United States
- American Samoa
- Northern Mariana Islands
- Puerto Rico
- The U.S. Virgin Islands.